FAQs
MAY I VIEW THE ITEMS IN PERSON?
WE ARE CURRENTLY AN “ONLINE ONLY” BUSINESS ONLY BUT WE HOPE TO OFFER PRIVATE VIEWINGS BY APPOINTMENT IN THE NEAR FUTURE. WE ARE MORE THAN HAPPY TO PROVIDE EXTRA PHOTOS AND VIDEOS UPON REQUEST.
WHAT IF I HAVEN’T FALLEN IN LOVE WITH MY PURCHASE WHEN I RECEIVE IT?
WE UNDERSTAND THIS SOMETIMES HAPPENS, SO PLEASE CONTACT US VIA EMAIL WITHIN 3 DAYS OF RECEIVING YOUR ITEM. PLEASE SEE OUR REFUNDS SECTION FOR DETAILS.
WHAT IS A SYNTHETIC STONE?
A SYNTHETIC OR ARTIFICIAL GEMSTONE IS A MAN-MADE MATERIAL HAVING A CHEMICAL COMPOSITION, CRYSTAL STRUCTURE AND PHYSICAL PROPERTIES THAT ARE ALMOST IDENTICAL TO THOSE OF A NATURAL GEMSTONE. E.G. SYNTHETIC SAPPHIRE OR DIAMOND. THESE MAY OFTEN APPEAR MORE PERFECT THAN THEIR NATURAL COUNTERPARTS.
IMITATIONS ARE MAN-MADE (MANUFACTURED) PRODUCTS THAT ONLY VISUALLY RESEMBLE THE GEMSTONE THEY ARE INTENDED TO SIMULATE. E.G. GLASS/PASTE, PLASTIC, COMPOSITE STONES WHICH ARE MADE FROM SEVERAL COMPONENTS.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
WE ACCEPT MASTER CARD, VISA, PAYPAL AND DIRECT DEPOSIT
IF YOU WOULD LIKE TO PAY BY DIRECT DEPOSIT, PLEASE USE THE FOLLOWING BANK DETAILS AND SEND A COPY OF YOUR PAYMENT RECEIPT ALONG WITH THE NAME OF THE PRODUCT TO HELLO@SIGNATUREVINTAGE.COM
WHEN WILL I BE PAID AFTER MY CONSIGNED ITEM SELLS?
PAYMENT CAN TAKE UP TO 3 WEEKS AFTER YOUR ITEM HAS SOLD. THIS ALLOWS TIME FOR SHIPMENT AND THE RETURN GRACE PERIOD OF 3 DAYS. IF RETURNED, WE MUST AUTHENTICATE THE ITEM BEFORE PROCESSING A REFUND.
HOW DO YOU PRICE ITEMS FOR CONSIGNMENT?
THE GUIDE PRICE WILL DEPEND ON MANY FACTORS. WE TAKE INTO CONSIDERATION THE DIAMOND, GEMSTONE & METAL COMPONENT AS WELL AS THE STYLE OF THE ITEM. THE DESIRABILITY, AGE, RARITY AND CRAFTSMANSHIP WILL ALSO PLAY A PART OF THE MARKET VALUE. YOUR ITEMS WILL ALSO BE AUTHENTICATED BY A REGISTERED VALUER BEFORE CONFIRMING A SET PRICE.
WILL MY ITEMS BE INSURED WITH SV DURING THEIR CONSIGNMENT PERIOD?
YES, YOUR ITEMS ARE FULLY INSURED WHILST IN OUR CARE AFTER HAVING BEEN RECEIVED BY SV. WE WILL ALSO VIDEO THE OPENING OF ALL PACKAGES RECEIVED BY US, TO VALIDATE THEIR CONTENTS AND CONDITION.
DO YOU OFFER RE-SIZING?
AS WE ARE ONLINE ONLY WE PREFER NOT TO OFFER RE-SIZING. IF YOU ARE NOT SURE OF YOUR RING SIZE WE ARE HAPPY TO HELP WITH EVALUATING YOUR SIZE. NOT ALL RINGS ARE RE-SIZEABLE BUT WE CAN LET YOU KNOW IF ITS POSSIBLE FOR YOUR CHOSEN RING.
IF I CHANGE MY MIND CAN I GET MY CONSIGNED ITEMS BACK?
YES YOU CAN AT ANY TIME. IF YOU CHOOSE TO TAKE THEM BACK BEFORE THE 12 MONTH PERIOD WE CHARGE A FEE OF $300 PLUS INSURED RETURN POST.
IF YOU CHOOSE TO REMOVE THEM AFTER THE 12 MONTH CONSIGNMENT PERIOD THE COST IS $250 PLUS INSURED RETURN POSTAGE. THIS COVERS OUR AUTHENTICATION PROCESS AND FOR THE CLEANING AND POLISHING.
WHY ARE SOME ITEMS LISTED AS A DIFFERENT GOLD CONTENT AS TO THEIR HALLMARK? IE STAMPED 14CT AND LISTED AS 13CT?
WE TEST ALL OUR JEWELLERY TO ENSURE CORRECT DESCRIPTIONS. WE FIND THAT SOME OF THE OLDER/VINTAGE ITEMS TEST DIFFERENTLY TO THEIR GOLD HALLMARKS. WE LIST THEM AS THEIR ACTUAL TESTED GOLD CONTENT.